When you sell an upside-down vehicle to CarMax , they will contact your lender to get a 10-day payoff quote. Because the car’s title has a lien on it, the loan must be fully satisfied for the title to be released to CarMax. Your Two Primary Options

Cashier’s checks, certified checks, certified funds, or debit cards are accepted.

Yes, , but you must reconcile the "negative equity"—the difference between what you owe on your loan and CarMax’s offer—before the sale can be finalized. How the Process Works