What's happening?

: You cannot trade in the "free" phone for a newer model halfway through the 36 months without losing the remaining balance of the "free" credits.

: If you move to a cheaper, non-qualifying plan, your monthly credits will likely stop.

: Verizon Business deals may offer different credit amounts (e.g., $600–$720) depending on the specific "My Biz" plan and monthly add-ons selected. Key Pitfalls to Avoid