: On Glassdoor , employees give the company a 3.7 out of 5 rating, specifically praising the strong work-life balance (4.1/5) and the helpful nature of mentors.
: Common complaints include difficulties in determining the manufacture year for older models and occasional frustrations with parts availability through local dealers. One user reported a specific model (21462) failing within a year, indicating that while rare, "lemons" can occur. Employee & Company Outlook
: Some customers report that their machines have lasted years under "rough" conditions and praise the efficiency of specific replacement parts when available.
The is generally regarded as a premier leader in outdoor maintenance, earning high praise for its innovative Personal Pace self-propel system and durable, high-performance equipment. While residential users frequently highlight the ease of use and cut quality of their lawnmowers, some long-term reviews point to challenges with parts availability and customer service response times. Product Performance & Features