: Use "Detailed View" sections to compare the performance of different keyword tags or customer interest categories against each other or against competitors.
: View the most frequent topics over a selected date range to see what is currently "trending" in your data.
: Allows users to use tags as conditions in the report builder for flexible data filtering. Tagged
: Monitor metrics like reply time per tag to see which issues take your team the longest to solve.
A (or Tagged report) is a data visualization tool used primarily in customer service and marketing to track the volume and trends of specific conversation themes. By tagging interactions with relevant "Topics," businesses can identify the primary reasons customers reach out and uncover recurring pain points. Key Benefits of a Topics Report : Use "Detailed View" sections to compare the
: Includes a Tags report within its Rank Tracker to analyze groups of keywords as a single "topic cluster".
: Use data on recurring issues (e.g., a "Defective Product" tag) to provide actionable feedback to product or QA teams. : Monitor metrics like reply time per tag
: Offers a Topics report with "Trending Topics" and "Detailed View" sections.