Hammer and Champy viewed Information Technology as an , not just a tool. IT shouldn't just make old processes faster.
: It focused heavily on mechanics and often ignored company culture or employee morale. Reengineering the corporation : a manifesto for...
: Many firms used "reengineering" as a polite word for mass layoffs. Hammer and Champy viewed Information Technology as an
: Don't just automate old ways. Throw the old system away and start with a "clean sheet of paper." Reengineering the corporation : a manifesto for...