They only pay for the metal content . They do not compensate you for diamonds or gemstones in these pieces—you are advised to have them removed before shipping.

If you have unwanted gold or platinum jewelry, Kay has a separate program for this, though it is usually handled rather than in physical stores.

The short answer is for most jewelry . Instead, they primarily offer a Diamond Trade-In Program where you can trade old diamond jewelry for a newer, more expensive piece.

If you recently bought something and just changed your mind, you can get a full refund if you act quickly:

You request a "Gold Exchange Packet," ship your items for free, and Kay assesses their value based on metal weight and current market rates.

Here is a review of their available "buyback" and exchange options: 1. The Diamond Trade-In Program (Most Common)

They typically credit you 100% of the original purchase price (minus taxes and shipping). 2. Kay Jewelers Gold Exchange