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: Best Buy typically handles these claims only within their standard return window (usually 15 days for standard members). After that, you must deal with Sony directly:

: Only covers defects in materials or workmanship. It does not cover accidental damage or normal wear and tear.

If your controller is defective right out of the box and you don't have an extended warranty: : 15 days to return or exchange. Plus/Total Members : 60 days to return or exchange.

You will likely need to ship the controller to a service center at your own expense; Sony covers the return shipping. 3. Best Buy Standard Return Policy

: Bring the faulty controller to any Best Buy store . They can often provide an immediate in-store exchange for a new controller if it’s in stock. If not, they may issue store credit or order a replacement for you.

Call Sony support at if you prefer phone assistance.


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