: One shopper bought a TV that developed volume issues just two weeks later. Because it was past a 13-day window , the store refused to replace it, leaving the customer stuck between Geek Squad and the manufacturer.

Chain retailer with a large array of brand-name electronics, computers, appliances & more.

Not every story has a happy ending, often due to strict corporate rules or busy schedules.

: Even with an appointment, things can go sideways. A customer who lived nearly two hours away arrived to find their device wasn't ready, despite a last-minute call they didn't see until they walked in.