Best Buy Customer Service Hours | PLUS · 2025 |

While online support is 24/7, in-person hardware repairs require an appointment during store operating hours. Pro Tips for Faster Resolution Best Buy Support & Customer Service

Best Buy provides around-the-clock online chat support for general questions, order status, and technical help. Phone Support (1-888-BEST-BUY): Monday–Friday: 10:00 AM – 9:00 PM (Local Time). Saturday: 8:00 AM – 8:00 PM (Local Time). Sunday: 8:00 AM – 6:00 PM (Local Time). Best Buy Business Support: best buy customer service hours

Modern Best Buy stores typically do not take direct phone calls. If you call a local number, you will likely be routed to a national call center for assistance. While online support is 24/7, in-person hardware repairs

Generally follows standard store hours, which vary by location. It's always best to check the Best Buy Store Locator before heading in for a return or exchange. Saturday: 8:00 AM – 8:00 PM (Local Time)

Best Buy offers different levels of support depending on how you choose to connect. While the website is always "open," live human help has specific windows.

If you are a member, you have a major advantage. Members get 24/7/365 Geek Squad® tech support for any device, regardless of where or when it was purchased. This covers remote troubleshooting for software, OS installs, and device setups. Store Support vs. Remote Support

Monday–Friday, 7:00 AM – 6:30 PM CT. Chat: Monday–Friday, 9:00 AM – 5:00 PM CT. The "Total" Advantage: 24/7 Expert Help