: Closely mirrors CompTIA A+ exam objectives (such as 220-901/902 or 220-1001/1002), making it a direct study aid for certification.
: Unique to this guide is its focus on the human side of support, such as handling irate customers professionally and maintaining assertive, respectful behavior. A Guide to IT Technical Support (Hardware and ...
, primarily authored by Jean Andrews , is a foundational textbook for aspiring IT professionals. It is specifically designed to align with CompTIA A+ certification objectives, providing a blend of technical theory and hands-on practical application. Core Content & Structure : Closely mirrors CompTIA A+ exam objectives (such